We don’t sell, rent or otherwise compromise your information, or that of our clients.
IQ Gecko PRIVACY POLICY
Last Modified: November 21st, 2022
SCOPE:
This Privacy Statement explains how we handle information that is entered into IQ Gecko platforms and modules or that we obtain about you. Such information may be used only by IQ Gecko and the company that you 'opt-in' and register with when you join their programme. It may be accessed by our contractors exclusively to provide services for IQ Gecko, the company that you 'opted-in' with and their affiliated teams (marketing agency, etc). We will not share your personal and client information with third parties other than these, or with any third party for their independent use without your permission.
DEFINITIONS:
IQ Gecko (a division of IQ Information Technology Pty Limited): We provide rewards programs, gift card programs, POS integration, digital signage and applications (mobile, pos, etc) for ourselves and on behalf our business clients (merchants, retailers, vendors, manufacturers, etc). As it pertains to this Privacy Policy, IQ Gecko will be referred to as “Our", "We" or "Us."
OUR SERVICES:
We build Rewards Programs including Employee Rewards, Business to Business, Channel Incentives, Wellness Programs, Consumer Programs, Rebate Programs, Research Participant Programs and others. We refer to these collectively as "Rewards Programs.”
OUR CLIENTS:
We build, manage and maintain Rewards Programs for and on behalf of our Clients, who specify the requirements for each of their Rewards Programs. As it pertains to this Privacy Policy, our clients will be referred to as "Program Sponsors."
PARTICIPANTS:
Any employee, customer, partner or other individual invited to join a Program Sponsor’s Rewards Program that we manage on their behalf is referred to as a "Participant" or “You."
Our Privacy PolicyWe respect your privacy and want to ensure you are aware of our practices as they pertain to your personal information that may be captured and stored in our Rewards Programs.
Our Privacy Policy outlines how we collect, store, use, disclose and protect your information and the choices you have regarding how we collect, store, use, disclose and protect your information.
In cases where the Program Sponsor has specified additional obligations with respect to collection and use of personal information in a Rewards Program and, if these obligations are more restrictive than those set forth in this Privacy Policy, we will comply with the more restrictive obligations.
By using our Rewards Programs, you accept the terms of this Privacy Policy and our End User License Agreement and consent to our collection, use, processing, disclosure, and retention of your information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR END USER LICENSE AGREEMENT, THEN PLEASE DO NOT USE ANY OF THE REWARDS PROGRAMS OR APPLICATIONS RELATING TO THEM.
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. This Privacy Policy is incorporated into and referenced in end User License Agreement with program sponsors and third party service providers as applicable.
ScopeThis Privacy Statement explains how we handle information you input in IQ Gecko or that we obtain about you. Such information may be used by IQ Gecko and its parent company, IQ Information Technology only. It may be accessed by our contractors exclusively to provide services for IQ Gecko and you. We will not share your personal and client information with third parties other than these, or with any third party for their independent use without your permission.
Information Collection
IQ Gecko may obtain information about you in a number of ways: For example, through our website, business reply cards, sweepstakes entries, surveys, transaction records, history of services rendered, public sources, and other sources such as those that provide lists of potential customers. While you visit our web sites to learn about our services without disclosing any information about you, to use IQ Gecko we will need to collect a minimum of information about you to provide us with billing information, gather data to determine future enhancements to the IQ Gecko site and services, and any other data as required by applicable laws.
This may include the following types of information
– Contact and billing information (mobile number and/or email is required. Optionally: name, telephone number, address, city, state and post code.)
– Registration information (mobile number and/or email is as well as other information provided by you such as your location, preferences, etc.)
– Website behaviour (ie. when you last visited our site, what pages you went to, etc.)
– Service metrics (ie. what type of campaigns are being used, how many transactions, etc.)
– Location information (ie. if you access the Rewards Program on a mobile device and your mobile device’s settings allow it, we may collect information about your location, etc.)
– Transactional information (ie. if you purchase at a location where we also capture transaction data, we may collect information of the products purchased, etc.)
– Marketing behaviour (ie. which campaigns created actions, including purchases, etc.)
– Anonymous information 1: (ie. the device you use to access the Rewards Program, traffic data, dates, times, duration as well as demographic, basket data and price information.)
– Anonymous information 2: (ie. We may disclose your personal information to: a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganisation, dissolution, sale, or other transfer of some or all of our assets, if the information is publicly available; if we believe it is necessary or appropriate to protect the rights, property, or safety of WHAPPS, users of our Rewards Programs, or others; or if required by any lawful request from public authorities, including national security and law enforcement agencies. We do not share, sell, rent, or trade your personal information with third parties for their promotional purposes. We may disclose aggregated information about our participants, and other information that does not personally identify any specific participant, without restriction.)
– How you found out about IQ Gecko (ie. Were we referred to you by another happy customer or did we meet you at an event or have you been to a business that uses our platform or did you Google us or did you find us another way?)
Business Reply Cards and sweepstakes: entries you complete at an event or in response to a marketing mailing we send may also ask you to answer some of these same questions so we can tailor what we send to you to your specific interests.
Uses
Information about you may be used to respond to your requests for support, to customise and improve communication content, to evaluate website and service usability, for marketing and research and development. It may also be used to provide you with helpful offers and information on IQ Gecko promotions and services.
Although your account information may be accessed by contracted individuals and companies in the process of rendering services to IQ Gecko, this information is not to be used for any purpose not authorised by you, nor to be disclosed or otherwise shared with anyone else other than your Program Sponsor, employees and contractors directed by IQ Gecko.
IQ Gecko will not share information about you with any third party for their independent use without your permission. We will not sell your information to any company.
You may choose to forward information from one of our web sites or emails to another person. Email addresses submitted to or through IQ Gecko will not be captured for later use in marketing unless with prior consent.
We may have to disclose information about you as required by law, in conjunction with a government inquiry, or in litigation or dispute resolution.
Cookies and Other Tracking Devices
We may use cookies and page trackers on the IQ Gecko websites. Using cookies and page trackers on our sites provides benefits to you, such as allowing you to maintain account login information between visits, receive an appropriate level of help and support, or fairly credit a referrer for your visit, if and when such services are offered on our site. The use of cookies also allows us to measure site activity to provide a better user experience. Cookies and other tracking devices may be used to tell us the time and length of your visit, the pages you look at on our site, the site you visited just before coming to ours, and the name of your Internet service provider.
We may use third parties to serve IQ Gecko advertisements on other web sites, such as search engines. In serving IQ Gecko advertisements, these companies may use cookies and other tracking devices to collect certain information about your visits to other web sites (such as browser type, IP address, which page was visited, and time of day). This information may be used to evaluate our online advertising campaigns or to tailor promotions and other marketing messages to you.
You may elect to refuse cookies. Please refer to your browser Help instructions to learn more about cookies and how to manage their use.
Outside Links
Sites may contain links to third party sites not controlled by IQ Gecko or covered by this privacy statement, such as, but not limited to, those belonging to clients being showcased, partners and other appropriate resources, independent review sites, and news organisations. We recommend that you check the privacy statement of other sites you visit before providing any personal information.
Information Security
IQ Gecko recognises the importance of safeguarding information in IQ Gecko’s possession from theft, inappropriate use, or improper distribution. We have security policies and procedures appropriate to the level of confidentiality of that data. It should, however, be recognised that no company can perfectly protect personal information.
SPECIAL PROVISIONS
Not Child Directed
We do not purposefully collect personally identifiable information about children under the age of 13. If you are under the age of 18 (but at least 13 years of age), you may only use the Rewards Programs under the supervision of a parent or legal guardian who agrees to be bound by the End User License Agreement. Children under the age of 13 may not use the Rewards Programs, and parents or legal guardians may not agree to the End User License Agreement on their behalf.
Some Program Sponsors may choose to configure the Rewards Programs to allow minor employees to post user-generated content through the Rewards Programs. In such cases, minors may modify and delete their user-generated content at any time with the same service used to create it. Users may also contact stickyfeet@iqgecko.com.au for assistance with removing user-generated content. Removal of user-generated content does not ensure complete or comprehensive removal of that information from the Rewards Programs.
How We Respond to Do Not Track Signals
Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) include a "Do Not Track" (DNT) or similar feature that signals to digital services that a participant does not want to have his/her online activity tracked. If a digital service that responds to a particular DNT signal receives the DNT signal, the browser can prevent that digital service from collecting certain personal information about the participant. Not all browsers include a DNT option and DNT signals are not yet uniform. Therefore, we do not respond to DNT signals. Visit http://allaboutdnt.com for more information about DNT signals.
EU-U.S. Privacy Shield
In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should contact us at stickyfeet@iqgecko.com.au
If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs or the Swiss FDPIC for more information or to file a complaint. The services of the EU DPAs and the Swiss FDPIC are provided at no cost to you. You may also contact us to be directed to the relevant contacts.
GDPR
GDPR stands for the "General Data Protection Regulation," and is effective as of May 25, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU.
Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that Program Sponsors have requirements under GDPR that are directly impacted by their use of our Rewards Programs.
CHANGES TO OUR PRIVACY POLICY
Changes
We reserve the right to update or change this Privacy Policy at any time. We will post changes to this page in a timely manner. Your continued use of the Rewards Programs after any Privacy Policy is amended constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions. We encourage you to return to this Privacy Policy periodically to review any updates or changes.
CONTACT US
If you have questions regarding IQ Gecko’s privacy practices, you may contact us by phone at +61 2 8007-6440 or by email at StickyFeet@iqgecko.com.au
Written questions or comments regarding this Privacy Policy should be submitted to us at our postal address:
IQ Gecko 3408 / 1 Sergeants Lane, St Leonards, New South Wales, Australia, 2065.