Last Modified: May 28th, 2020
This is a wickedly boring page, but very important. Most people don’t read it, but the fact that we do all of this is pretty important. Your privacy and that of your clients and their consumers is important to us, as is your trust in IQ Gecko. We want you to know that the information you share with us will be kept confidential, secure, and never sell your data to anyone else – like, ever.
We don’t sell, rent or otherwise compromise your information, or that of our clients.
We build Rewards Programs including Employee Rewards, Business to Business, Channel Incentives, Wellness Programs, Consumer Programs, Rebate Programs and others. We refer to these collectively as "Rewards Programs.”
Any employee, customer, partner or other individual invited to join a Program Sponsor’s Rewards Program that we manage on their behalf is referred to as a "Participant" or “You."
ScopeThis Privacy Statement explains how we handle information you input in IQ Gecko or that we obtain about you. Such information may be used by IQ Gecko and its parent company, IQ Information Technology only. It may be accessed by our contractors exclusively to provide services for IQ Gecko and you. We will not share your personal and client information with third parties other than these, or with any third party for their independent use without your permission.
IQ Gecko may obtain information about you in a number of ways: For example, through our website, business reply cards, sweepstakes entries, surveys, transaction records, history of services rendered, public sources, and other sources such as those that provide lists of potential customers. While you visit our web sites to learn about our services without disclosing any information about you, to use IQ Gecko we will need to collect a minimum of information about you to provide us with billing information, gather data to determine future enhancements to the IQ Gecko site and services, and any other data as required by applicable laws.
This may include the following types of information
– Contact and billing information (email is required. Optionally: name, telephone number, address, city, state and post code.)
– Website behaviour (ie. When you last visited our site, what pages you went to, etc.)
– Service metrics (ie. What type of campaigns are being used, how many transactions, etc.)
– Location Information (ie. if you access the Rewards Program on a mobile device and your mobile device’s settings allow it, we may collect information about your location, etc.)
– Anonymous Information 1: (ie. the device you use to access the Rewards Program, traffic data, dates, times, duration as well as demographic, basket data and price information.)
– Anonymous Information 2: (ie. We may disclose your personal information to: a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganisation, dissolution, sale, or other transfer of some or all of our assets, if the information is publicly available; if we believe it is necessary or appropriate to protect the rights, property, or safety of WHAPPS, users of our Rewards Programs, or others; or if required by any lawful request from public authorities, including national security and law enforcement agencies. We do not share, sell, rent, or trade your personal information with third parties for their promotional purposes. We may disclose aggregated information about our participants, and other information that does not personally identify any specific participant, without restriction.)
– How you found out about IQ Gecko (ie. Were we referred to you by another happy customer or did we meet you at an event or have you been to a business that uses our platform or did you Google us or did you find us another way?)
Business Reply Cards and sweepstakes: entries you complete at an event or in response to a marketing mailing we send may also ask you to answer some of these same questions so we can tailor what we send to you to your specific interests.
Information about you may be used to respond to your requests for support, to customise and improve communication content, to evaluate website and service usability, for marketing and research and development. It may also be used to provide you with helpful offers and information on IQ Gecko promotions and services.
Although your account information may be accessed by contracted individuals and companies in the process of rendering services to IQ Gecko, this information is not to be used for any purpose not authorised by you, nor to be disclosed or otherwise shared with anyone else other than your Program Sponsor, employees and contractors directed by IQ Gecko.
IQ Gecko will not share information about you with any third party for their independent use without your permission. We will not sell your information to any company.
You may choose to forward information from one of our web sites or emails to another person. Email addresses submitted to or through IQ Gecko will not be captured for later use in marketing unless with prior consent.
We may have to disclose information about you as required by law, in conjunction with a government inquiry, or in litigation or dispute resolution.
Cookies and Other Tracking Devices
Sites may contain links to third party sites not controlled by IQ Gecko or covered by this privacy statement, such as, but not limited to, those belonging to clients being showcased, partners and other appropriate resources, independent review sites, and news organisations. We recommend that you check the privacy statement of other sites you visit before providing any personal information.
IQ Gecko recognises the importance of safeguarding information in IQ Gecko’s possession from theft, inappropriate use, or improper distribution. We have security policies and procedures appropriate to the level of confidentiality of that data. It should, however, be recognised that no company can perfectly protect personal information.
Not Child Directed
We do not purposefully collect personally identifiable information about children under the age of 13. If you are under the age of 18 (but at least 13 years of age), you may only use the Rewards Programs under the supervision of a parent or legal guardian who agrees to be bound by the End User License Agreement. Children under the age of 13 may not use the Rewards Programs, and parents or legal guardians may not agree to the End User License Agreement on their behalf.
Some Program Sponsors may choose to configure the Rewards Programs to allow minor employees to post user-generated content through the Rewards Programs. In such cases, minors may modify and delete their user-generated content at any time with the same service used to create it. Users may also contact for assistance with removing user-generated content. Removal of user-generated content does not ensure complete or comprehensive removal of that information from the Rewards Programs.
How We Respond to Do Not Track Signals
Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) include a "Do Not Track" (DNT) or similar feature that signals to digital services that a participant does not want to have his/her online activity tracked. If a digital service that responds to a particular DNT signal receives the DNT signal, the browser can prevent that digital service from collecting certain personal information about the participant. Not all browsers include a DNT option and DNT signals are not yet uniform. Therefore, we do not respond to DNT signals. Visit http://allaboutdnt.com for more information about DNT signals.
EU-U.S. Privacy Shield
In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should contact us at
If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs or the Swiss FDPIC for more information or to file a complaint. The services of the EU DPAs and the Swiss FDPIC are provided at no cost to you. You may also contact us to be directed to the relevant contacts.
GDPR stands for the "General Data Protection Regulation," and is effective as of May 25, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU.
Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that Program Sponsors have requirements under GDPR that are directly impacted by their use of our Rewards Programs.
If you have questions regarding IQ Gecko’s privacy practices, you may contact us by phone at +61 2 8007-6440 or by email at
IQ Gecko 3408 / 1 Sergeants Lane, St Leonards, New South Wales, Australia, 2065.